Andy Shaw Ford is committed to the safety and well-being of our customers and employees. We have been monitoring the rapidly evolving Coronavirus (COVID-19). We have established some preventative measures to help reduce the spread of germs during this time and to support the health and well-being of our customers, our employees and our community. 


BRING-TO-YOU TEST DRIVE

Andy Shaw Ford lets you take control of your test drive experience! We can bring the test drive to you, wherever and whenever it is convenient. Please call 828-339-1228 to arrange an appointment. Finding your perfect car has never been easier! We can also appraise your trade during the same appointment! This applies to the following

  • New and used vehicles

  • Customers who are within a 15 miles radius of Andy Shaw Ford

  • Drivers must have a valid drivers license

To ensure the elimination of germs we are sanitizing all vehicles before and after test drives. 


PICK-UP AND DELIVERY FOR SERVICE APPOINTMENTS

Andy Shaw Ford is offering a pickup and delivery option for service appointments. This gives customers the comfort and convenience of remaining at home! Please call the service department at 855-556-4654 to set up your appointment today! We will be sanitizing the vehicle before and after any service work is done to ensure the health of our team members and customers. 


*Based on First Come-First Served Appointments*


CLEANING OF OUR DEALERSHIP

In addition to following the guidance provided by the CDC, WHO, and state and local government recommendations to limit any possible spread of the virus, out of an abundance of caution, we have taken the following steps beyond our usual high standards of cleaning:

  • Deep cleaning daily in all common areas used by employees and customers

  • Sanitizing sales offices and service desks multiple times per day

  • Frequent sanitizing of all high traffic touch points (door handles etc)

  • Sanitizing vehicles before and after test drives and deliveries

  • Ensuring all employees stay home when sick


CREDIT RELIEF THROUGH FORD

Ford is focusing on health, and the peace of mind of customers during the developing outbreak of the Coronavirus (COVID-19). Ford is committed to lending a hand to their customers. To help customers Ford has provided these special offers:

  • Existing Ford customers who are impacted by COVID-19 can contact a Ford representative to discuss potential delay of payments to provide relief. Learn more at https://accountmanager.ford.com/. 

  • Ford Credit is offering a program giving new customers who buy new vehicles the option to delay their first payment for 90 days. 

  • Current Ford Credit customers with any questions or concerns can also contact the hotline at 800-723-4016, or access their account through fordcreditsupport.com. 


As the situation changes and more information becomes available, we will continually evaluate and adjust our response. Thank you for your loyalty to the Andy Shaw Ford family. We are privileged to serve you and this community.


You can read our message to the public from Larry Hinton here.